Privacy Policy

Last updated: 31 of July, 2026

Who We Are

This Privacy Policy explains how Casa Maya Cartagena ("Casa Maya," "we," "us") collects, uses, and protects information when you visit casamayacartagena.com or contact us to inquire about a stay.

Information We Collect

We collect information you provide directly, such as when you submit our booking inquiry form or contact us by WhatsApp or email. This may include:

• Full name
• Email address
• Phone / WhatsApp number
• Requested check-in and check-out dates
• Number of guests
• Any special requests you share with us

Our booking inquiry form sends your information directly to us via WhatsApp; we do not currently store submissions in a separate database.

If you go on to stay at the property, we may also need to collect identification details (such as passport or ID information) as required for guest registration under Colombian law. This information is used solely for that legal/administrative purpose and is not used for any other reason.

Cookies & Analytics

We currently do not use cookies or analytics on this site.

Third-Party Services

Our website uses the following third-party services, which have their own privacy practices:

• WhatsApp — used to receive booking inquiries and messages.
• Google Maps — used to display our location on the Location page.

How We Use Your Information

We use the information you provide only to respond to inquiries, confirm availability and pricing, coordinate your stay, and meet any legal registration requirements tied to your visit.

We do not use your personal information for marketing or advertising purposes. We do not send promotional emails or messages, we do not build advertising profiles, and we do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Sharing & Disclosure

We do not sell or rent your personal information. We only share it in limited circumstances:

• With service providers directly involved in preparing for or supporting your stay (for example, a concierge, chef, or transportation provider), and only with information relevant to that request.
• With local authorities where required by law, such as guest registration or immigration requirements.
• Where necessary to protect the safety, property, or legal rights of Casa Maya, our guests, staff, or others.

Data Security

We take reasonable technical and organizational measures to protect the personal information we hold against loss, misuse, and unauthorized access. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your contact details to assist with bookings. We keep personal information only for as long as needed for the purposes described in this policy, unless a longer period is required by law (for example, tax, accounting, or immigration record-keeping obligations).

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children. Information about children traveling as part of a group is provided by the adult making the booking, solely for stay-planning purposes (for example, number of guests).

Your Rights

Under Colombian data protection law (Habeas Data) and, depending on your location, other applicable privacy laws, you may have the right to:

• Know, access, and request a copy of the personal information we hold about you
• Update or correct inaccurate or incomplete information
• Request deletion of your information where it is no longer needed for the purposes described here
• Withdraw consent or object to certain uses of your information
• Lodge a complaint with the relevant data protection authority (in Colombia, the Superintendencia de Industria y Comercio)

To exercise any of these rights, contact us at info@casamayacartagena.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Questions about this policy can be sent to info@casamayacartagena.com or via WhatsApp at +57 320 531 8491.